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| Shipping & Returns |
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As stated in the Order Confirmation Message you received, we ask that customers wait at least 5 Working Days without receipt of their order before making an inquiry as to the status of a shipment. This is because most shipments will have been received by that time and, if there was to be any delay for any reason, we would have contacted you within Three Working Days of the date the order was placed. Please note that Working Days are Monday through Friday, not counting weekends or holidays. For information on standard shipping times. (If you did not receive an Order Confirmation Notice, this indicates that there is a problem with the e-mail address you entered on the order form).
TRACKING NUMBERS
Our Policies do not allow for the issuance of Tracking Numbers upon request, until after 2 Working Days have passed since the order was placed. If sufficient time has elapsed without receipt of your order, we will be happy to track it for you. Please always include the Order Number when making any inquiries. NOTE: Some smaller orders, those going to PO boxes, and those to be shipped to US locations outside the lower 48 Continental US, are shipped best way.
OUR LOCATION
Please understand that our warehousing and shipping facilities are located on the East Coast of the US, as this will influence shipping times, depending upon your location.
SHIPPING TIMES
NOTE: Orders under $1,000.00 and those going to PO boxes or non-US military addresses, may require up to a week to ship. Shipments to foreign military addresses will often require an additional service charge. All other orders are normally shipped within two business days following receipt of confirmed payment (we do not process or ship orders on weekends or holidays). Credit card and PayPal payments are considered confirmed upon receipt and/or credit card charge confirmation. Payments under $200.00 made by money order, cashiers check or certified check are considered confirmed upon receipt. Orders paid for by check will be held for a minimum of 14 days or until cleared before shipping is scheduled (see our Mail Payment Policies for more information on check payments). Because of counterfeiting and the possibility of payment stoppage on cashiers checks, certified checks and money orders, the same 14 day holding period now applies to orders over $1000.00 paid in this manner. For complete details on all aspects of our shipping services.
CREDIT CARD PAYMENTS
If you pay by credit card, the shipping address must be within the US, Canada or Mexico and must exactly match that on the credit card account. We no longer accept orders to be shipped outside the US, Canada or Mexico. In order for shipment to be made to an alternate address, the address must appear as an authorized shipping address on the credit card account. All credit card charges and shipping addresses are checked with the issuing bank before the order is processed and/or shipped. In cases of suspicious activity, we personally call the issuing bank to inquire if the card/card number has been lost or stolen and to inform the legitimate card holder of the impending charge. Due to an enormous increase in attempted credit card fraud, repeated requests to have an order shipped to an address not listed on the account must be reported to the banks fraud investigation unit. The following are several reasons why a credit card order may be delayed or refused:
1) A request to ship to an address not on the credit card account.
2) A request to leave the package unattended, without requiring a signature.
3) Orders to be shipped to a PO box or a foreign military address, or orders under $75.00 (click here for details).
4) Orders for which the shipping address does not match the address on the account.
5) Orders for which the credit card charge is declined by the bank.
6) Orders placed using non-US credit cards or with delivery addresses outside the US, Canada or Mexico (such orders are not accepted).
7) Orders to be delivered to Alaska, Hawaii, Puerto Rico, or foreign military addresses, for which the extra shipping charges have not been requested prior to placing the order.
8) Orders to be shipped to non-US military (APO, FPO, etc.) addresses. For all such orders, you must first contact us to determine the additional service charges, and understand that there will be a slight shipping delay.
PAYPAL PAYMENTS
We do not accept PayPal payments for shipments outside the U.S or Canada. We only ship to the Verified PayPal Domestic Shipping Address on the account.
COD SHIPMENTS / BARTERING / ON APPROVAL
We do not, under any circumstances or for any reason, ship COD, barter or "match" prices; or send merchandise "On Approval." These are non-negotiable policies. Please do not contact us with requests for exceptions to these or any other policies on this page.
FOREIGN MILITARY ORDERS (APO, FPO, ETC.)
Because our warehouses ship only via UPS, and UPS cannot deliver to foreign military addresses, we will often have to have foreign military orders shipped to our service center in upstate New York first, then re-pack and re-ship them to the military address. For this reason, there will be an extra S&H charge, and you must contact us before placing the order for the costs. Also note that there can be a delay of up to seven days before the order is shipped to its ultimate destination. |
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